100% Call Compliance Monitoring for FCA-Regulated Brokerages
Your team manually reviews 2-5% of calls. Consumer Duty requires evidence across all customer interactions. Ekko Labs monitors every call automatically.
The 95% Problem
of calls reviewed by manual QA teams — the industry average
of customer interactions go unreviewed — that's where the compliance risk lives
FCA Consumer Duty enforcement is intensifying — firms must evidence outcomes across all interactions
Manual sampling can't keep up. Your compliance team listens to a handful of calls per agent per week while hundreds go unheard. Ekko Labs analyses every call automatically — so nothing slips through.
How Ekko Labs Works
From call to compliance report in four steps — fully automated, fully auditable.
Monitor
100% of calls transcribed and analysed automatically. Speaker diarisation separates agent from customer. Nothing is missed.
Detect
Compliance breaches, vulnerability indicators, sentiment shifts, and script adherence — flagged in real time with explainable AI reasoning.
Score
Automated QA scorecards per agent, team, and organisation. Track compliance trends and benchmark performance over time.
Act
Alerts, coaching workflows, and audit-ready evidence. Flagged calls are assigned to managers. Every decision has a paper trail.
Why Ekko Labs
Built for Brokerages
Not adapted from a sales tool or enterprise platform. Purpose-built for mortgage and insurance brokerages with 10+ agents.
FCA-Aligned from the Ground Up
Consumer Duty, MCOB, vulnerability detection mapped to FCA FG21/1. Every feature is designed around UK financial services regulation.
Explainable AI
Every flag, score, and alert comes with a reasoning trail. Audit-ready by design — built to withstand regulatory scrutiny.
Works with Your Existing Phone System
Integrates with RingCentral, BT Cloud Work, Genesys, Twilio, 8x8, Vonage, 3CX, and Mitel. No rip-and-replace.
Results Our Customers Achieve
Purpose-Built for UK Financial Services Regulation
Sentinel is designed around the frameworks that matter most to UK financial services firms, keeping your compliance team aligned with regulatory expectations.
See How Ekko Labs Monitors 100% of Your Calls
Book a 15-minute demo and see compliance scorecards, vulnerability detection, and QA automation on real call data.
Book a Demo86-90 Paul Street, London, EC2A 4NE